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Services provided through the Office of Physical Plant are administered through the Work Order (WO) process. Services provided through the WO process include extraordinary custodial needs, maintenance requests, office moves, etc. If in doubt, submit a WO.

Submitting a WO allows for the need to be reviewed by Physical Plant supervision and ensures that it is reviewed, prioritized, and assigned to the correct individuals. Please submit WO’s as early as possible for future needs to help ensure that the Physical Plant supervision can plan to most efficiently serve the entire campus community. WO’s are submitted at the following website: http://dlweb.megamation.com/UMary

In addition to submitting a WO, please call the Office of Physical Plant at 355-8310 for any emergency maintenance request. Physical Plant Supervision will ensure that emergency maintenance requests are addressed as soon as possible 24/7/365. Emergency maintenance requests are issues that are an immediate threat to people or buildings such as sparking, uncontrollable water leakage, no heat in a building, etc.

The Office of Physical Plant is staffed from Monday-Friday 7am to 3:30pm. If additional explanation or discussion is needed on a WO that has been submitted, or for general questions, please contact the Office of Physical Plant at 355-8310. Contacting 355-8310 rather than specific individuals in the Physical Plant department will help ensure your needs are routed to the appropriate individual for a timely response.

Exceptions to the work order process include:
• Custodial, mail, and print shop services are provided on a daily basis (Monday-Friday) and are not managed through the work order process.
• Project requests are not administered through the work order process. Capital projects are reviewed and approved by the Facilities and Space Committee as part of the University Budget Process. Please consult with the Director of Physical Plant on all capital requests that have the potential to impact University facilities or infrastructure.