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OIT Help Desk Information

The OIT Help Desk is available 7:00 a.m. to 7:00 p.m., Monday through Friday. OIT support staff are available via the local, toll-free and on-campus telephone numbers listed below. You may contact the OIT Help Desk via email and submit OIT Help Desk tickets online 24/7.  If you call the OIT Help Desk after business hours, you may leave a voice message which will be forwarded to the first available technician.  Walk-In Service Desk hours are 7:00 a.m. – 7:00 p.m., Monday through Friday.

Contacting the Office of Information Technology Help Desk
Voice:
877-736-2577 (Toll-Free)
701-355-3711 (Local)
X- 8898 (On-Campus Telephone)

Walk-In Service Desk:

       7:00a.m. – 7:00 p.m. / Mon – Fri

Online Self Service: https://my.umary.edu/support

Email: helpdesk@umary.edu

Canvas (Learning Management System)

For Canvas password resets, please continue to contact the OIT Help Desk.

For assistance with all other Canvas issues, please contact the Canvas Help Desk, 24/7 at 1-855-895-0055 or the Academic Affairs, UMary Canvas Administrator at bjholt@umary.edu.

UMary Website & Social Media Support

Submit online support requests for the University of Mary website at the link below

Portal Content Maintenance Request

 

Portal Content Maintenance Request
The portal request system has been developed to facilitate timely, accurate and cost effective support. Content Managers must submit content for authorized areas. Please allow up to 3 business days for review and response by OIT.
HOW TO SUBMIT YOUR REQUEST
  1. Complete the Portal Content Maintenance Request form and clearly indicate each content item to be added, changed or deleted. Indicate any specific formatting, emphasis or placement in the Details of Modifications section.
  2. Go to U-Mary OIT Help Desk on my.umary.edu to complete a OIT Helpdesk ticket.
  3. Complete your OIT Help Desk ticket as usual with the exceptions below.
    a. Select Request Type: Portal/JICS
    b. Select Request Type Detail: Other - JICS
    c. Attach this document and any other images, PDFs, Word docs as needed and submit.
  4. The Content Manager will certify the content after posting to my.umary.edu.
The OIT Help Desk is available

24/7/365 from anywhere. The Portal provides you with the ability to search the Knowledge Base of frequently asked questions and submit support requests. 

 
OIT Help Desk Access

Submit online support requests at the link below.

Please us the following link:

  my.umary.edu/support