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Technology Resources Introduction


Welcome to the University of Mary OIT Resources Portal. The Technology Resources portal is available to you anytime from anywhere.

OIT provides technical support for all institutionally-owned computer systems. Support is provided to faculty and staff for their technology environment -- including offices and classrooms.  The Office of Information Technology provides quality administrative operations and ongoing monitoring and maintenance of the campus network. The department strives to enhance the overall technical and learning environment of the University.

 

Office of Information Technology

 

Mission Statement

The mission of the Office of Information Technology is to provide the infrastructure and services for the effective use of technology by the students, alumni, faculty and staff at the University of Mary.

Core Processes

·         Maintain computing facilities (student labs and other public computing facilities, classrooms, and laboratories).

·         Maintain the administrative shared database and software.

·         Provide a campus-wide data network with access to the Internet and Intranet.

·         Provide and maintain servers and applications software including e-mail and web pages.

·         Provide training to the campus community to use standard hardware and software.

·         Troubleshoot and resolve problems with supported hardware, software, or networks.

·         Advise faculty and staff about technology-related projects; recommend appropriate hardware or software solutions within the established purchasing guidelines.

·         Support document management and workflow to campus constituents.

·         Evaluate hardware and software for campus use.

·         Foster professional development of our OIT staff to constantly improve effectiveness.

·         Maintain partnerships with our vendors that are beneficial to the University.
·         Monitor technical developments and trends; apply findings to campus technology planning.

 

IE9 and Firefox 4 have been identified to cause erratic behavior in the online system and may compromise performance.

While some newer browsers may work, they have not been fully tested or approved by the software company that provides the software that runs the my.umary.edu portal.

The following browsers are supported:

Internet Explorer 7.0 IE7 is supported on systems running either of the following:
• Windows XP
• Windows Vista

Internet Explorer 8.0 IE8 is supported on systems running either of the following:
• Windows XP
• Windows Vista
• Windows 7

Firefox 2.0.0.20 Firefox 2.0.0.20 is supported on systems running either of the following:
• Windows XP
• Mac OS X, version 10.2 or 10.4

Firefox 3.0.7 is supported on either of the following:
• Windows XP
• Mac OS X, version 10.4

Firefox 3.5.x is supported on either of the following:
• Windows XP
• Windows Vista
• Mac OS X, version 10.4

Firefox 3.6.x is supported on either of the following:
• Windows XP
• Windows Vista
• Windows 7
• Mac OS X, version 10.4

Safari 3.2.1 Safari 3.2.1 is supported on systems running Mac OS X, version 10.4.11.

 

OIT Help Desk Information

The OIT Help Desk is available 7:00 a.m. to 7:00 p.m., Monday through Friday. OIT support staff are available via the local, toll-free and on-campus telephone numbers listed below. You may contact the OIT Help Desk via email and submit OIT Help Desk tickets online 24/7.  If you call the OIT Help Desk after business hours, you may leave a voice message which will be forwarded to the first available technician.  Walk-In Service Desk hours are 7:00 a.m. – 7:00 p.m., Monday through Friday.

Contacting the Office of Information Technology Help Desk
Voice:
877-736-2577 (Toll-Free)
701-355-3711 (Local)
X- 8898 (On-Campus Telephone)

Walk-In Service Desk:

       7:00a.m. – 7:00 p.m. / Mon – Fri

Online Self Service: https://my.umary.edu/support

Email: helpdesk@umary.edu

Canvas (Learning Management System)

For Canvas password resets, please continue to contact the OIT Help Desk.

For assistance with all other Canvas issues, please contact the Canvas Help Desk, 24/7 at 1-855-895-0055 or the Academic Affairs, UMary Canvas Administrator at bjholt@umary.edu.

UMary Website & Social Media Support

Submit online support requests for the University of Mary website at the link below

Portal Content Maintenance Request

 

Portal Content Maintenance Request
The portal request system has been developed to facilitate timely, accurate and cost effective support. Content Managers must submit content for authorized areas. Please allow up to 3 business days for review and response by OIT.
HOW TO SUBMIT YOUR REQUEST
  1. Complete the Portal Content Maintenance Request form and clearly indicate each content item to be added, changed or deleted. Indicate any specific formatting, emphasis or placement in the Details of Modifications section.
  2. Go to U-Mary OIT Help Desk on my.umary.edu to complete a OIT Helpdesk ticket.
  3. Complete your OIT Help Desk ticket as usual with the exceptions below.
    a. Select Request Type: Portal/JICS
    b. Select Request Type Detail: Other - JICS
    c. Attach this document and any other images, PDFs, Word docs as needed and submit.
  4. The Content Manager will certify the content after posting to my.umary.edu.
The OIT Help Desk is available

24/7/365 from anywhere. The Portal provides you with the ability to search the Knowledge Base of frequently asked questions and submit support requests. 

 
OIT Help Desk Access

Submit online support requests at the link below.

Please us the following link:

  my.umary.edu/support

Weekly Scheduled Maintenance Period

Starts: Friday 10pm - Ends: Saturday 4 am

Description:
As part of our commitment to provide exceptional reliability and service to our community, the University performs regularly scheduled weekly maintenance. This process insures that all of our systems (Hardware and Software) are able to provide maximum up time during normal business hours. We regret any inconvenience the scheduled maintenance activities may cause to our users. If you have any questions or concerns, please contact the Technical Support Team:  my.umary.edu/support

Start Date:
Friday Start Time: 10:00 PM
End Date: Saturday End Time: 4:00 AM

What is affected: All systems may be affected in this scheduled maintenance window.

Locations: All Locations may be affected in this scheduled maintenance window.
Tuesdays - Automatic Windows Software Updates

Microsoft will automatically install Windows enhancements and security patches on end-user computers on Tuesday of each week if updates are available.
Hourly Automatic Anti-Virus Software Updates

Anti-virus software will be updated hourly throughout the day as needed.