Self-Service Password Reset

OIT offers a Self-Service Password Reset service. Users can reset their password or unlock their account by themselves, if they have completed the Self-Service Password Registration process prior to needing the functionality.

Reset or change your own password.  For your security, this service offers multiple authentication methods including security questions, validation codes and Authenticator functionality.  The Self-Service Password Reset Portal can be accessed from on or off campus.  Here are instructions for registration and use of the password reset features:  Self-Service Password Registration

Please feel free to contact the OIT helpdesk at any time for assistance.

NOTE: You must register prior to using the Self-Service Password Reset service.

Self-Service Password Website

  • Open the web browser on a computer or mobile device and go to Microsoft’s Self-Service Password Reset. Enter your UMary email address as the Username. Enter the characters in the picture or the words in the audio. Select “Next."
  • Choose the contact method to use for verification.  Methods are based on what you provided during the Self-Service Password Registration Process. 
  •  Follow the specific instructions for the method chosen.  Text messages, phone calls, and emails should arrive within a minute; normally in 5-20 seconds.  Note that emails occasionally get placed in the junk folder.
  • Confirmation of success should occur.

  • If the process does not work as expected, please contact the UMary OIT:
    helpdesk@umary.edu | 701-355-7311 | 877-736-2577 | https://my.umary.edu/support